Legal
Your data rights (GDPR)
Under the EU General Data Protection Regulation (GDPR) you have strong rights over your personal data. We apply them to every Tande user, wherever you live. Here is what they are and how to use them.
Your rights
- Access — get a copy of the personal data we hold about you (Art. 15).
- Rectification — correct inaccurate or incomplete data (Art. 16). Most profile data can be edited directly in the app.
- Erasure — ask us to delete your data, also known as the “right to be forgotten” (Art. 17).
- Restriction — ask us to limit how we use your data, for example while we verify a complaint (Art. 18).
- Portability — receive your data in a structured, machine-readable format and take it elsewhere (Art. 20).
- Objection — object to processing based on our legitimate interests, and to direct marketing at any time (Art. 21).
- Withdraw consent — at any time, without affecting processing that took place before (Art. 7(3)).
- No solely automated decisions with legal or similarly significant effects on you (Art. 22).
- Complain to a data protection supervisory authority (Art. 77).
How to exercise your rights
The quickest way is directly in the app under Settings → Privacy. You can also email privacy@tande.app from the address linked to your account.
Exercising your rights is free. We may ask you to confirm your identity, and we will reply within one month. For complex requests this can be extended by two further months — we will tell you if so.
Delete your account and data
You can delete your Tande account and associated data at any time:
- In the app — open Settings → Account → Delete account and confirm.
- By email — write to privacy@tande.app from the address linked to your account with the subject “Delete my account”.
We delete your account, profile, health and fitness data within 30 days, and from backups within 90 days. We keep only what the law requires, such as invoicing records, for the legally required period.
Uninstalling the app does not delete your account, and deleting your account does not cancel an App Store or Google Play subscription — cancel it in your store account settings.
Export your data
Request a copy of your data in the app under Settings → Privacy → Export my data, or by email. You will receive it in a machine-readable format (JSON and CSV).
Withdraw consent
You can withdraw your consent to the processing of health data in Settings → Privacy, unsubscribe from emails via the link in any newsletter, and change website cookie choices in our Cookie Policy. Some personalized features may stop working without health data.
Complaints
We'd like the chance to resolve any concern first — write to privacy@tande.app. You can also complain to the Informacijski pooblaščenec (Information Commissioner of the Republic of Slovenia) or to the supervisory authority in the EU country where you live or work.
Data controller
DELTOK TECHNOLOGIES d.o.o., Regentova ulica 9, 2000 Maribor, Slovenija, registration number 7603568000. Privacy contact: privacy@tande.app. For full details on how we process data, see our Privacy Policy.